Privacy Policy

The Smart Fix Handyman LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (thesmartfixhandyman.com), communicate with us via phone, email, or text message, or use our handyman services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number (including mobile number), and physical/service address when you request a quote, schedule a service, submit a contact form, or otherwise communicate with us.
• Project Information: Details regarding the services you are requesting, including photos, descriptions of repair or maintenance needs, and property information.
• Payment Information: Billing details necessary to process payments for services rendered. Payment processing is handled by secure third-party payment processors; we do not store full credit card numbers on our servers.
• Communications Data: Records of your communications with us, including phone calls, emails, and text messages, for quality assurance and service delivery purposes.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, operating system, referring URLs, pages visited, and time spent on pages. This data is collected through cookies and similar tracking technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our handyman services, including scheduling, estimates, and project management.
• Communicate with you regarding inquiries, estimates, scheduled appointments, project updates, and job completion follow-ups.
• Send you text messages (SMS/MMS) related to your service requests and, with your consent, promotional offers, seasonal specials, and review requests (see Section 3 below).
• Process payments and maintain accurate business records.
• Improve our website functionality, user experience, and customer service.
• Respond to your questions, comments, and support requests.
• Comply with applicable legal obligations and protect our legal rights.

3. SMS/Text Message Communications

The Smart Fix Handyman LLC offers SMS/text message communications to keep you informed about your service requests, appointments, and — with your express consent — promotional offers.

Types of Messages

• Service-Related Messages: Appointment confirmations, scheduling reminders, estimate notifications, technician en-route alerts, job completion updates, and customer satisfaction follow-ups. These messages are sent as part of delivering the services you have requested.
• Marketing Messages: Promotional offers, seasonal specials, discounts, and review requests. You will only receive marketing messages if you have expressly opted in to receive them.

Consent and Opt-In

By providing your mobile phone number on our website forms, over the phone, or in person, and by checking the applicable consent box on our forms, you consent to receive service-related text messages from The Smart Fix Handyman LLC. If you separately opt in to receive marketing messages, you consent to receive promotional texts as well. Consent to receive marketing messages is not a condition of purchasing any services from us.

Message Frequency

Message frequency varies. Service-related messages are sent as needed based on your active service requests. Marketing messages, if you have opted in, will not exceed 8 messages per month.

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your text messaging and data plan.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send the word STOP, we will send you a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you wish to rejoin, you may sign up again through our website or by contacting us directly.

Help

If you are experiencing issues with our messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at (817) 697-0199 or info@thesmartfix.email.

Carrier Liability

Carriers (including but not limited to AT&T, Verizon, T-Mobile, and US Cellular) are not liable for delayed or undelivered messages. The Smart Fix Handyman LLC is not responsible for any delays, failures in delivery, or other issues related to the transmission or receipt of text messages.

No Sharing of Mobile Information

We will not sell, share, or disclose your mobile phone number or any SMS/text messaging opt-in data and consent information to any third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information may be shared with service providers (such as our CRM, scheduling, or messaging platform) solely for the purpose of delivering our services to you, under strict confidentiality requirements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as our scheduling platform, CRM system, payment processor, and messaging platform. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies, Google Analytics & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us understand how visitors use our site.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyze information about how our website is used. Google Analytics uses cookies to collect standard internet log information and visitor behavior information in an anonymized form. The information generated by the cookie about your use of our website is transmitted to and stored by Google on servers in the United States.

Google Analytics may collect information such as:

• Pages visited, time spent on pages, and navigation paths.
• Your approximate geographic location (city/region level).
• Device type, browser type, and operating system.
• Referring website or search terms that brought you to our site.

Google's ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy. You may prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser settings or by installing the Google Analytics Opt-out Browser Add-on.

Other Cookies

We may also use cookies for the following purposes:

• Essential Cookies: Required for the basic functionality of our website, such as form submissions and navigation.
• Functional Cookies: Remember your preferences to improve your experience on our site.
• Analytics Cookies: Help us understand website traffic and usage patterns so we can improve our services.

You can control cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and encryption where appropriate. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services to you, maintaining our business records, and complying with legal obligations. When your information is no longer needed, we will securely delete or anonymize it. If you request deletion of your data, we will process your request in accordance with applicable law, though we may retain certain information as required for legal, tax, or accounting purposes.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: The right to opt out of marketing communications, including text messages, at any time.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights described herein, please contact us:

The Smart Fix Handyman LLC
Fort Worth Office: 421 E Wishbone Ln, Haslet, TX 76052
Dallas Office: 10935 Estate Lane, Suite E309, Dallas, TX 75238
Phone: (817) 697-0199
Email: info@thesmartfix.email
Website: thesmartfixhandyman.com